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Returns & Exchanges

LUMINAS wants you to be thrilled with your purchase. However, if you need to return or exchange an item, we're here to help.

You can return most of our products within 30 days of receiving them for a full refund.

To be eligible for a refund, your items must be unused and in the same condition that you received it.

Boxes and Packs

Unopened boxes/packs of LUMINAS Relief Water Resistant Patches, LUMINAS Relief Gentle Adhesive Patches, LUMINAS Relief Small Patches, Power Sleep Patches, and Immune Boost Patches can be returned to us for a refund.

*This applies to one-time orders and subscription orders.

Opened boxes of LUMINAS Relief Water Resistant Patches, and LUMINAS Relief Gentle Adhesive Patches, LUMINAS Relief Small Patches, Power Sleep Patches, and Immune Boost Patches, first-time purchases can be returned for a refund.

*This applies to one-time orders and subscription orders.

Bulk Packs

Any unopened or opened packages of LUMINAS Water Resistant Bulk Packs or LUMINAS Gentle Adhesive Patches Bulk Packs are not eligible to be refunded or exchanged, even for first-time purchases.

*This applies to one-time orders and subscription orders.

How to return an item for a refund or exchange:

We hope you find satisfaction from our patches like we do, but if they didn’t work out for you, please email us at care@luminas.com or call us at (844) 244-1400 with your order number and products you are looking to return or exchange. We are happy to offer you a refund within 30 days of the delivery date. We can also provide guidance on how to properly apply your patches or more information on another product you’d like to try instead!

International Order Refund and Exchange Policy

For any issues surrounding the exchange of an international order, please contact care@luminas.com.

If you're not satisfied with your first-time purchase, please email care@luminas.com and we'll provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you in the same currency and using the same exchange rate as your original tender. Returns must be made within 30 days of delivery. Shipping fees are not refunded for returns.

Late or Missing Refunds

If your refund isn't showing up on your bank statement, then we recommend you contact your credit card company, PayPal customer service, or AfterPay Customer Service. It may take some time before your refund is officially posted. Sometimes there is a processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us by email at care@luminas.com or by phone at (844) 244-1400.