Shipping Policy
Contiguous 48 States in the US (excluding Hawaii, Alaska, Puerto Rico)
Our shipping prices are based on the value of the items in your order, the shipping method you choose, and your location.
| Method | Cost | Location | Expected Delivery | Information |
|---|---|---|---|---|
|
Standard Shipping USPS First Class Mail |
FREE | United States | 1-5 Business Days | Please allow 24-48 hours for your order to be processed. |
|
Expedited Shipping USPS Priority Express Mail |
$30 | United States | 1-2 Business Days | Please allow 24-48 hours for your order to be processed. |
|
Standard International Shipping DHL Express Worldwide (Does not include duties & taxes) |
$40 *If you spend over $95 shipping is free. |
International | 8-16 Business Days | Please allow 24-48 hours for your order to be processed. |
SHIPPING INFORMATION
Where does LUMINAS ship to?
LUMINAS ships to all of the United States, including PO Boxes, APO/FPO addresses, and Puerto Rico. LUMINAS also ships internationally, see below for a list of countries.
What carrier does LUMINAS use?
We primarily use USPS (US Postal Service). If your order is shipping to a PO Box address, final delivery will always be made by USPS, regardless of which shipping type you choose.
What is LUMINAS’s International Shipping policy?
International shipping is provided through DHL. To start an international order, please choose your country at checkout.
All orders placed on LUMINAS.com are in USD. You may incur conversion fees from your bank. Rates will vary based on the individual bank and typically range from 1% to 3% of the total order.
Where does LUMINAS ship internationally?
Currently, LUMINAS ships to 35 countries worldwide!
| Argentina | China | Italy | Norway | Sweden |
| Australia | Denmark | Ireland | Philippines | Switzerland |
| Austria | France | Israel | Portugal | Taiwan |
| Belgium | Germany | Korea | Romania | Turkey |
| Brunei | Hong Kong | Malaysia | Singapore | United Arab Emirates |
| Bulgaria | Hungary | Mexico | South Africa | United Kingdom |
| Canada | India | Netherlands | Spain | Vietnam |
When will I receive my order?
Orders are typically delivered within 1-5 business days. In some cases, deliveries may take longer due to carrier transportation delays.
Please be assured that our team is working hard to get your order to you as quickly as possible.
Orders are shipped Monday through Friday. Orders take 24-48 hours to be processed and fulfilled.
Why does my tracking number show ‘Shipping Label Created, USPS Awaiting Item’?
The reason your USPS tracking number might show as ‘Shipping Label Created, USPS Awaiting Item’ is because it is yet to be scanned in, or it is in transit to the USPS distribution location.
If your tracking number status has not been updated, please allow 24-48 hours for it to be updated.
What do I do if I haven’t received my order?
If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your order. But don’t worry, contact us at care@luminas.com and we’ll investigate this for you.
*Please allow 24-48 hours for the system to update the status on your package. Processing and delivery time do not include Saturdays and Sundays. An email will be sent out once your order has shipped out with the tracking information.
What is the LUMINAS Return Policy?
For any questions about how to return items, head to our Returns page.
